Refund policy

Our 30-Day Return Policy

At ToolSafe, your satisfaction is our priority. We stand behind the quality of our products and offer a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days after receiving your item to request a return.

How to Initiate a Return

To start the return process, please contact our support team at support@ToolSafe.shop.

Please include the following information in your email:

1. Your full name and Order Number.

2. The name of the item(s) you wish to return.

3. The reason for the return (e.g., defective, wrong item, changed mind, etc.).

If your return is accepted, we will provide you with a return shipping address and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Conditions for Return

To be eligible for a return, your item must meet the following conditions:

• The item must be new, unused, and in the same condition that you received it.

• The item must be in its original packaging, with all original tags, labels, and accessories included.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right. You may be asked to provide photos of the damage for our records.

Refunds

Once we receive and inspect your return, we will notify you by email and let you know if the refund was approved.

• If approved, you will be automatically refunded on your original payment method within 7 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund to your account.

Exchanges

We are happy to facilitate exchanges. The fastest way to ensure you get the item you want is to return the original item following the process above. Once the return is accepted, you can make a separate purchase for the new item.

Contact Us

If you have any questions about our Return and Refund Policy, please do not hesitate to get in touch.

• For all return-related inquiries, the best way to reach us is by email at support@ToolSafe.shop

• Business Address: 42 Church Lane, Brinsley, Nottingham, NG16 5AB, United Kingdom
• Warehouse Address: 2530 Thomas Ave, Jeannette, PA, 15644, United States
• Email: support@ToolSafe.shop
• Phone: +1 213-725-8822